By registering an account and placing the order on our site you automatically agree to the following terms and conditions:
- Cigarettes on our store can be purchased only by persons, who are 18+ years old.
- Cigarettes are being shipped within 48 hours after the payment is made.
- We are a retail store that is why cigarettes sold on our site can be purchased for personal use only and must not be resold.
- Quality of our cigarettes is the highest. Nonetheless, we work directly with the manufacturers and if they make any type of adjustments to the tobacco mixtures, that any brand of cigarettes contains – we do not hold responsibility for such changes.
- We guarantee full satisfaction with the products, purchased on our site. Therefore we provide reshipping/refund guarantee in case the cigarettes are heavily damaged, missing or lost. Reshipping or refund can be accomplished in 30 days after the package with cigarettes has been shipped. Primary goal of our company is to make our clients happy by providing qualitative and affordable products. However, if the order is missing or any other type of problem arises – our customer support will immediately address your issue and will find a solution profitable for you.
- Charge-backs/Disputes, which are made without contacting us first, will be contested. We value honesty in our relationships with the clients and we expect honesty in return. Fraudulent dispute claims will be investigated and prosecuted not only by us, but by the bank as well.
Charge-backs/Disputes not only results in fine, which bank imposes on our company, but also makes it impossible for the person, who disputed the charge to place further orders on our site and on the sites of all the other merchants, which sell similar products. Once again – if any problem arises – please contact us and we will find a solution profitable for you!